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Troubleshooting FAQs

The LOCKOUT light is glowing red on my device.

If the LOCKOUT light is displayed, your vehicle will temporarily not operate because of too many fails or aborts. This temporary lockout will last for 2-5 minutes. When the message is cleared from your device you will be able to retest.

Both the SERVICE and LOCKOUT lights are glowing on my device.

If both the SERVICE and LOCKOUT lights are glowing, but NOT flashing, your vehicle will not operate and your device and vehicle are in permanent lockout. You are not able to test during a permanent lockout.    Call us immediately, some states allow an override code so you can take your vehicle to a service center without a tow.   In other states, you will need to tow your vehicle to a service center for reset.   In all cases, the device needs to be serviced as quickly as possible to avoid a violation.

Both the SERVICE and LOCKOUT lights are flashing on my device.

If you are past due for your scheduled program monitoring, or if you are in early recall, both the LOCKOUT and SERVICE lights will flash. The number of times the lights flash together in sequence equals the number of remaining days before the device goes into a permanent lockout. You should call us immediately to schedule an appointment for service and monitoring.

The WAIT light is staying on for a long time.

The WAIT light may stay on for an extended period of time during cold weather. The unit will remain on WAIT until it has warmed up to operate properly. Ask the technician at your next service appointment about setting a warm-up time on your device to help reduce your ‘WAIT’ time.

The POWER light keeps flashing and will not allow me to take a test.

If the POWER light keeps flashing this indicates that your vehicle’s battery is weak or its voltage is low.

The ABORT light is on after I breathe into the device.

The ABORT light appears if an improper breath test was given. The device did not receive either the correct amount of air pressure and/or the hum tone that was needed. This is NOT a fail. You will be able to test again in a moment.   Relax, take a deep breath and re-test when prompted.

What is the address and directions to the location where my vehicle will be serviced?

Visit our LifeSafer Locations Tool and type in your zip code to find the LifeSafer locations closest to you. A map and directions can be found on this page for each location

What do I need to do if my car needs a tune up or other service?

You will need to obtain documentation before you have your vehicle serviced in most states.  Some states will allow for a mechanic’s override code so that the mechanic does not have to test to start the car. Contact us for more information on how to obtain the documentation and if if is available in your state.

What happens if I need to cancel my service appointment?

If you cancel less than 24 hours before an appointment or do not show up for your appointment, you will be charged a missed appointment fee.  Make sure you re-schedule as soon as possible. Your device will enter lock out mode as mandated by your state if you do not have it calibrated in the time frame in which you are required to.

What happens if I miss my service date?

If you do not show up for your service appointment, you will be charged a missed appointment fee. Your vehicle will go into permanent SERVICE LOCKOUT mode and you will need to have your vehicle towed to the service location. Most jurisdictions are notified of a permanent SERVICE LOCKOUT.
If you still have questions regarding your device or an appointment, call us toll-free at 800-634-3077.

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